Frequently Asked Questions

What services does One Med Transportation provide?

We provide safe and reliable non-emergency medical transportation, offering wheelchair, stretcher, ambulatory, and other specialized options to meet each patient’s needs.

How much does transportation cost?

Rates depend on location, distance, and service type (wheelchair, stretcher, or ambulatory). For exact pricing, please request a personalized quote via call, text, or email.

What is Non-Emergency Medical Transportation (NEMT)?

Non-Emergency Medical Transportation provides safe, reliable rides for patients who don’t require emergency care but need assistance traveling to and from medical appointments — including seniors, individuals with disabilities, and those recovering from surgery.

Can I schedule recurring rides (weekly or monthly)?

Yes, we offer recurring transportation plans for dialysis, physical therapy, and other ongoing appointments. Simply let our team know when booking.

Which areas do you serve?

We’re based in Norwalk, CA, and serve Los Angeles, Orange County, Inland Empire, and Riverside — with long-distance transportation available upon request.

What safety protocols do you follow?

All vehicles are routinely sanitized, and our drivers are trained in patient handling, CPR, and Basic Life Support (BLS) while following strict safety and health protocols.

How do I book a ride with One Med Transportation?

You can reach us by calling/texting (714) 300-4918 or emailing onemedtransportation@gmail.com. We are always happy to answer your questions.

Are your vehicles wheelchair and stretcher accessible?

Our fleet features fully equipped vehicles for wheelchair, stretcher (gurney), and ambulatory passengers. Every trip is supported by trained staff who prioritize comfort and safety from start to finish.

Can a family member or caregiver accompany the passenger?

One caregiver or family member may accompany the patient at no additional cost.

What if I need to cancel or reschedule my ride?

Plans change—we get it. Just let us know 24+ hours ahead to cancel or reschedule with no fee.

Do you provide transportation for hospitals, clinics, or care facilities?

Yes, we partner with medical providers, senior living communities, rehabilitation centers, and more. Contact us to establish an institutional account or service agreement.

Payment Methods

We make paying for your ride simple and stress-free. Choose from a variety of secure payment methods that best fit your needs.

We accept:

• American Express

• Discover

• Mastercard

• Paypal

• Visa

• Zelle

• Venmo